WideAisle

Refund policy

Effective July 11, 2026

Private pilot

The fixed private pilot costs $99 for one authorized public Shopify storefront. Submitting a pilot request does not charge a card; only an approved request can receive a private checkout link.

Automatic refunds

WideAisle refunds the payment if the storefront is ineligible, blocks the bounded scan so a report cannot be completed, or the initial access-controlled HTML report cannot be delivered within two business days after settled payment.

A valid included rerun request uses the same two-business-day delivery commitment. If WideAisle cannot complete it, the order enters refund handling.

Delivery means that the access-controlled HTML report is available and WideAisle's email provider has accepted the one intended access-link message. A later hard bounce revokes access and sends the order to refund handling.

What is not a refund reason

Zero automated findings and clearly disclosed coverage limitations are not refund reasons when WideAisle completes and delivers the purchased bounded preflight.

How refunds are handled

Email hello@wideaisle.com with the store address and the email used at checkout. Refunds are returned through the original payment method; your bank or card issuer controls when the credit appears.

Nothing on this page limits rights that cannot be excluded by applicable law.

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