Got an ADA demand letter about your store?
Take a breath. Thousands of store owners get these every year. Most cases resolve, and the technical side is fixable. What matters now is doing things in a sensible order.
The order of operations
- Don't ignore it. Demand letters and complaints carry deadlines. Silence narrows your options and raises the price of everything that follows.
- Talk to a lawyer before you reply to anyone. Ideally one who has handled ADA website cases before. If you carry business insurance, check your policy; some cover this kind of claim.
- Get the technical facts. The letter probably lists a few generic issues, sometimes copied between cases. An audit tells you and your lawyer what actually fails on your store, how serious each item is, and roughly what fixing it involves. Every decision after this point goes better with that ground truth in hand.
- Fix and document. Real remediation is usually central to resolving these. Fix the issues, keep before-and-after evidence, publish an honest accessibility statement, and keep re-checking so the fixes stick.
Where we fit
We do step 3 and the re-checks in step 4: a full automated scan of your store's templates plus a human keyboard and screen-reader pass of the buying flow, delivered as a report your lawyer and your developer can both work from. It's the Full Audit, $999, delivered in 3 to 5 business days. Tell us you're on a deadline and we'll prioritize it.
What we're not. We're not lawyers, and this page isn't legal advice. We don't negotiate with plaintiffs, we don't promise outcomes, and no audit makes a lawsuit disappear. What an audit gives you is an accurate picture and a credible plan.
Email us, subject "Demand letter"
Include your store address. We reply within one business day.